TERMS & CONDITIONS OF TRADE

Terms & Conditions that we respect while serving our clients!

1. Provision of Services

1.1 Oxygen IT Bangladesh. located at 42/A/2 Hathkhola Road, Suite#308, Tikatuli, Dhaka 1203, Bangladesh ( Trade License Number: 0411323 ) will provide you with the services set out in your confirmed Purchase Order. Only those services mentioned will be provided by OxyTechBD and any amendments, add ons or schedule changes must be agreed to in writing. This and the following clauses are the General terms and conditions on which those services are supplied and together with the Purchase Order and Fee Schedule form the total agreement between us.

2. Costs and Payments

2.1 You must pay all charges as set out in the Purchase Order. As prices quoted on OxyTechBD material may change at any time without notice, please check the price on your Purchase Order before confirmation. Cost estimates are only valid for a period of 30 days.

2.2 You will remain liable for all fees during any period when Services have been discontinued or suspended due to a failure on your part to comply with these terms and conditions

2.3 You will be invoiced as agreed in your purchase order. All accounts are payable within 10 days of invoice.

2.4 You are liable to pay overdue interest at 5%/week on any amounts not paid within 10 days of invoice, 10%/week in case of web hosting. All intellectual property rights remain with OxyTechBD until payment.

2.5 You must pay OxyTechBD's charges without any set off, counter claim or deduction unless same is agreed in writing between us.

2.6 OxyTechBD reserves the right to prioritize early paying clients and to charge urgency fees for turnaround within 3 working days. (VIP status)

2.7 Agreed Costing is conditional on your supplying data required for a Website Stage or completion deadline agreed within 10 working days of confirmation of Order. OxyTechBD reserves the right to revise costings if that condition is not met in line with charges applying at the relevant time.

2.8 No final artwork or files will be delivered until final invoices are paid in full or as per agreement. Payment by cheque will entail waiting for clearance before supply of files. Delivery being :Supply of final artwork digital files to printer, on disk, via email or uploaded to nominated ISP. Construction files remain the property of OxyTechBD unless arranged otherwise.

3. Limitation of Liability

3.1 All terms conditions, warranties, undertakings inducements and representations, whether express or implied, statutory or otherwise relating to the provision of services by OxyTechBD not contained in the Agreement are excluded and OxyTechBD WILL NOT ACCEPT LIABILITY FOR ANY LOSS OR DAMAGE (INCLUDING CONSEQUENTIAL LOSS OR DAMAGE) HOWEVER CAUSED (WHETHER BY NEGLIGENCE OR OTHERWISE) WHICH MAY BE SUFFERED OR INCURRED OR WHICH MAY ARISE DIRECTLY OR INDIRECTLY with respect to the service.

3.2 Where any applicable legislation implies any term, condition or warranty into the Agreement or in respect of OxyTechBD's relationship with you, or otherwise gives you a particular remedy against OxyTechBD and the legislation or any other legislation renders void or prohibits provisions excluding or modifying the application of, exercise of, or liability under such implied term, condition, warranty or remedy will be deemed to be included in the Agreement or as the case may require apply to the relationship between OxyTechBD and you. However, OxyTechBD's liability for any such breach of such implied term, condition or warranty or under such remedy, will be limited, at OxyTechBD's option, in any one or more of the ways permitted in that legislation, including, where so permitted if the breach relates to Services the supplying of those services again or the payment of the cost of having those Services supplied again.

3.3 You acknowledge that web sites cannot be guaranteed to be 100% error free in construction and/or 100% secure, and acknowledge that the existence of errors falling short of a complete failure of consideration in the site shall not constitute a reason to terminate this agreement.

4. Suspension of Services

4.1 OxyTechBD reserves the right to suspend services in any case where you fail to perform your obligations under this agreement. If payment for services is not received within the terms of payment stipulated by us websites may be taken down until payment is confirmed.

4.2 OxyTechBD may from time to time and without notice or liability to you suspend any of the services if the reason for doing same is an event beyond the reasonable control of OxyTechBD.

5. Termination

5.1 OxyTechBD may discontinue services if an amount payable to OxyTechBD is overdue or take down a website permanently in any case where an amount payable is overdue by more than 10 days. In any such event, you remain liable for the total cost of the contract including all disbursements; unless otherwise agreed between the parties.

6. Contents of Web Pages and Undertakings

6.1 You will be solely responsible for the content of your Web Page/undertakings. OxyTechBD is not responsible for proofreading any content unless specifically agreed.

6.2 OxyTechBD makes no representations to you concerning the content or functionality of your Web Site. This is your responsibility to ensure that it meets your requirements.

6.3 If you provide OxyTechBD with goods, material, photographs, film, data or information to be used in any form, you hereby warrant that these do not infringe the rights of third parties and indemnify OxyTechBD against any action taken against OxyTechBD by any such third party.

6.4 Without limiting the generality of the foregoing, you agree not to infringe the copyright trademark, privacy or personal or proprietary rights of third parties, supply libelous, abusive, obscene material or disparage the products or services of any third party.

6.5 OxyTechBD for its part hereby undertakes not to knowingly infringe the rights of third parties in activities conducted on your behalf.

6.6 You are solely responsible for dealing with persons who access your data or webpage and warrant that you will not refer complaints or inquiries in relation to such data to us.

7. Technical Support, Changes and Maintenance

7.1 Technical assistance via telephone or email will be offered. Extensive queries taking more than 15 minutes to deal with or site maintenance will be charged at hourly rates. See particulars of hourly rates in our Fee Schedule.

7.2 Technical assistance on-site will be offered and will be charged at hourly rate. Transportation fees will also be charged on hourly rate where applicable, otherwise as agreed. See particulars of hourly rates in our Fee Schedule.

8. Web Hosting

8.1 Web hosting is done in our server for all material developed by OxyTechBD only. OxyTechBD is not liable for set-up costs involved with code running on servers that are not controlled by OxyTechBD.

8.2 OxyTechBD does not support code and websites that are migrated to a third party provider server. Any code released and migrated is the responsibility of the new server owner.

8.3 Please note that OxyTechBD accepts no responsibility for delays or down time, breakdowns or data loss caused by Internet Service Providers (ISPs)

9. Dispute Resolution

9.1 The parties agree that if any dispute should arise under this agreement, attempts in good faith by both parties will be made to resolve the matter fairly before resorting to court procedures.
In doing so, each party agrees to use its best endeavours to: -- Clearly communicate in writing the background facts leading to or causing the dispute
-- Set out clearly what action is required to settle the dispute
-- Select a way of resolving the dispute and explain why that way of resolving the dispute can be said to be a fair resolution
-- Discuss specific means of avoiding such disputes in the future

9.2 Attempts to resolve the dispute must follow the following procedure:

-- The person complaining shall set out in writing the background, the issues and the outcome desired.
-- The person to whom the complaint is addressed will reply in writing within 10 business days to each issue in dispute setting out its perspective on the issue and the outcome desired.
-- If the dispute is not resolved in accordance with this exchange of written issues and outcomes, then the complainant will raise the matter with a neutral professional adviser or Alternative Dispute Resolution (ADR) provider listed in a relevant publication of the Department of Workplace Relations and Small Business or similar government department within 10 business days.
-- If the dispute is not resolved in accordance with such reference, the matter shall be referred to a single agreed arbitrator within 10 business days; whose decision shall be final.
-- In the case of disagreement on the appointment of a single arbitrator, then the parties shall be entitled to nominate one independent arbitrator with 10 days of disagreement and a coin will be tossed by an independent person to decide which will act as arbitrator of the dispute.
-- Action taken to settle the dispute at each stage must be undertaken promptly and the parties shall equally share the costs associated with the dispute settlement procedure.
10. Intellectual Property

10.1 All creation files remain the property of OxyTechBD.

10.2 OxyTechBD retains the Copyright in and the right to use all artwork created in advancing the profile of OxyTechBD and to be recognized for artwork created by OxyTechBD.

10.3 OxyTechBD shall be free to reproduce, use, disclose display exhibit, transmit, perform, create derivative works, and distribute any item from your Web Page unless specifically agreed otherwise. Further, OxyTechBD shall be free to use any ideas concepts know-how or techniques acquired in construction of sites for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products and other items incorporating such information unless specifically agreed otherwise.

10.4 OxyTechBD observes Privacy Laws and Guidelines relating to personal data.

10.5 Any code or original artworks or graphics developed by OxyTechBD or our contractors including HTML markup, Flash and multi media including audio and video, database design and development, data collection and web based administration are licensed to the client for use in their own single website. It cannot be copied, reused or resold without the written permission of OxyTechBD. Original graphics created for use in the proposed website cannot be re-used in any other website or for other promotional media including brochures, press or other advertisements without our express written permission and/or additional fees.

The licensing for any server side programs and scripts including those written in PHP, Java, CGI requires the program, scripts and data to be held on a web server run by OxyTechBD. Such scripts are strictly the copyright of OxyTechBD and all rights are reserved.They must not be edited, copied or transferred to another server without the express written permission of OxyTechBD.

11. Refund Policy

Our goal is to exceed your expectation by providing high quality and professional web services to our clients.

If you are not satisfied with your new website, we offer refund guaranteed up to 100% of the amount you paid.

11.1 100% refund, if requested: --Prior to the showing of your first drafted site, or
--Before the 3rd round of revision is requested.
--Applicable to all package plans.
11.2 Refund Restrictions: --Refund is not allowed once the 3rd round of revision is requested.
--Refund must be requested within 15 calendar days from the day of the first 50% payment.
--Refund not applicable on domain registration fees.
--Refund not applicable for clients with express services.
--Refund must be requested in writing.
--For monthly or other subscription fee based services refund should be claimed on the very first month.
12. General

12.1 If any of these terms and conditions (or part of them) is void or unenforceable, it is taken to be removed and no longer forms part of the Agreement between us. The remaining terms and conditions remain in full force and effect.

12.2 Written communications between us may take the form of letters, formal documents, faxes or emails.

13. Privacy Policy

OxyTechBD respects your privacy and strives to ensure that any personal information you provide is protected. The following describes our commitment to the privacy of your information, the information we gather, and how that information is used. This site has security measures in place to help protect the loss, misuse, and alteration of the information under our control. The information is stored in a secure operating environment.

All OxyTechBD mailing lists are voluntary. We will never add you to an email listing unless you first request it or join a OxyTechBD administered mailing list or we have sent you any promotional offer or you were contacted by any of our business managers. Users may opt-out of receiving future mailings at any time. Additionally, any personal information you provide to OxyTechBD is used to improve the quality of service we provide, and will not be intentionally misused. OxyTechBD does record and track IP addresses, browser information (such as version, make and model), and referring links (i.e. how you got to the page). This information helps us analyze site traffic patterns and usage as well as improve our product offering and quality of service.

This site may contain links to other sites. Although we are very selective in choosing these links, OxyTechBD does not assume any responsibility for or make any warranties about the privacy practices or the content of such Web sites. Protecting your privacy is one of our highest priorities, but as with all Web sites, ours may be vulnerable to service interruptions, intentional attacks, or other events that may compromise the security of our site and the information contained therein (including that which you provide). Accordingly, by submitting such information, you acknowledge and agree that OxyTechBD is not responsible for any direct or consequential damages that may result from such events.

If you have any questions about this privacy statement, the practices of this site,please contact us at
customersupport [at] oxytechbd.com